Privacy Policy

The information on this site is thoroughly reviewed. However, we assume no responsibility for content shared on the site by third parties, whether individuals or entities, including external links or any information not directly sourced by us.

Protecting your personal data during its collection, processing, and use while visiting our website is very important to us. We operate within legal provisions, which you can review, for example, at www.bfd.bund.de.

The nature of the information collected and its intended use are detailed below:

Collection and Purpose of Personal Information

Each site visit automatically sends certain data to our servers via the user’s internet browser, temporarily stored in a “log file.”

The following information is recorded without user intervention and stored on our servers before being automatically deleted:

  • IP address and user pseudonym, device ID or unique device ID, and device type.
  • Name of the accessed file and the amount of data transferred.
  • Date and time of access.
  • Access success status.
  • The requesting domain.
  • Browser, operating system, and access provider.
  • Certain location data of the user or their mobile device.

Note that most mobile devices allow users to control or disable location services via device settings.

In accordance with Article 6, Section 1, Clause 1, Lit. f of the GDPR, data collection aims to:

  • Ensure smooth site connection and user comfort.
  • Evaluate system security and stability.
  • Other administrative purposes.

The information collected is not intended to draw conclusions about you personally.

Using the Contact Form

We provide a contact form on our site for users to submit questions. A valid email address is required to identify the sender and provide a response. Additional information may be provided but is optional.

Information collected via the contact form will be processed with your explicit consent, per Article 6, Section 1, Clause 1, Lit. a of the GDPR.

Contract Conclusion

When entering into a contract, we request the following information:

  • Personal identification (name, address, city, postal code, phone number, region, and country).
  • Payment information.
  • Other legally required or permitted information necessary for identification, authentication, or data verification.

These details will be processed according to Article 6, Section 1, Clause 1, Lit. b of the GDPR.

Following contract completion, personal data collected for an order will generally be blocked until any potential future use or deleted after the legal guarantee period. In some cases, data retention may be extended per Article 6, Section 1, Clause 1, Lit. c of the GDPR, relating to tax and commercial record-keeping requirements.

Payment Service Providers

If necessary, your order-related payment data will be transmitted to the chosen payment service provider, as per Article 6, Section 1, Clause 1, Lit. b of the GDPR. Available payment providers include:

Newsletter Subscription

With your consent (Article 6, Section 1, Lit. a of the GDPR), we may use your email address to send regular newsletters. You can unsubscribe anytime via a link at the end of each newsletter or by emailing support@ansis.tv with “Unsubscribe from newsletter” in the subject line.

Disclosure of Personal Information

User data and personal information will only be shared with third parties under the following conditions:

  • With your explicit consent (Art. 6, Sec. 1, Clause 1, Lit. A of the GDPR).
  • If necessary to establish a contractual relationship with you (Article 6, Section 1, Clause 1, Lit. b of the GDPR).
  • If legally required (Art. 6, Sec. 1, Clause 1, Lit. C of the GDPR).
  • If necessary in legal proceedings, provided no overriding legitimate interest in non-disclosure exists (Article 6, Section 1, Clause 1, Lit. F of the GDPR).

In these cases, personal information disclosure is minimized to only what is necessary.

Personal data is processed within Germany and, with your consent, may be transferred to the U.S. using tracking and analytics tools. Personal data is transferred to third countries or international organizations only with adequacy decisions or specific safeguards.

Rights of Data Subjects

You may request information on personal data collected about you (Art. 15 GDPR), including processing purposes, data type, disclosure to third parties, storage period, and rights to rectification, deletion, restriction of processing, objection, and complaint.

You may also request correction or completion of missing/inaccurate information (Article 16 of the GDPR) or restrict data processing in accordance with applicable legal provisions (Article 18 of the GDPR).

The “right to erasure” (or “right to be forgotten”) allows you to request deletion of personal data for one of the reasons listed in Art. 17 GDPR.

Personal data is generally deleted if the purpose for collection is no longer relevant or if processing was unlawful.

According to Article 7, Section 3 of the GDPR, you may withdraw consent for data processing at any time. Upon valid withdrawal, we will cease processing based on previous consent.

You also have the right to object to data processing, where legally provided. Upon valid objection, we will delete the relevant data (Art. 21 GDPR).

To exercise withdrawal or objection rights, please email: support@ansis.tv.

Data Retention Period

Collected data is retained as needed to fulfill contracts or until you exercise deletion or transfer rights.

Cookies

Our website uses cookies. These text files are automatically created by your browser and saved on your device when you visit our site, connecting to the device used. Cookies do not necessarily identify you.

There are two types of cookies:

  • First-party cookies: Generated by our website, not accessible across domains.
  • Third-party cookies: Generated by other sites, not ours.

Cookies are also divided into technically necessary and technically unnecessary categories.

  • Necessary Cookies: Required for website functionality and remain active only during individual sessions. These are not automatically deleted after leaving the website.

  • Unnecessary Cookies: Used for tracking and analyzing user behavior, providing reports, and enhancing services.

Consent-based usage of technically unnecessary cookies is in line with Article 6, Section 1, Lit. a of the GDPR.

Java applets and JavaScript are used on our website. For security, you may disable these settings in your browser.

Google reCAPTCHA

We use Google’s reCAPTCHA service to distinguish human input from automated abuse. Google may process data like your IP address. For details, see Google’s privacy policy: https://www.google.com/intl/de/policies/privacy/.

Online Marketing and Analytics

With your consent, we use online marketing and tracking tools to enhance user experience and analyze site usage (Article 6, Section 1, Lit. a GDPR).

Google Web Fonts

We use Google Web Fonts for consistent online presentation. Information is processed under the EU-US Privacy Shield. For more details, visit: https://www.privacyshield.gov/.

Google Tag Manager

With your consent, we use Google Tag Manager for managing tags on our website.

For further information, please consult Google’s Tag Manager policy at: https://www.google.com/intl/de

Google AdWords

We use the online advertising program “Google AdWords – Conversion Tracking,” which is an analysis service provided by Google. When you click on an ad placed by Google, a conversion tracking cookie is set on your device. These cookies expire after 30 days, contain no personal information, and are not used for personal identification.

If you visit other websites while the cookie is still active, our site, along with Google, can recognize that you clicked on the ad and were redirected to our page. Each Google AdWords customer receives a unique cookie, preventing cross-tracking of cookies across AdWords clients’ websites.

The data collected via the conversion cookie is used to create conversion statistics for AdWords clients who have opted into this tracking. Clients can see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, no personal identification information is provided, in accordance with Article 6, Section 1, Clause 1, Lit. f of the GDPR.

You can opt-out of tracking by preventing the installation of cookies from “googleadservices.com” via your browser settings. This will exclude you from conversion tracking statistics. For more information, visit http://www.google.com/policies or http://www.google.de/policies.

Google Remarketing

This site uses Google Remarketing, an advertising service from Google LLC (“Google”). Third parties, including Google, display ads on various sites and use cookies to serve ads based on previous visits to this website. You can opt-out of Google’s cookies via the Google Ads opt-out page: http://www.google.com/privacy_ads.html. Third-party cookies can also be disabled via the Network Advertising Initiative opt-out page: http://www.networkadvertising.org/managing/opt_out.asp.

Facebook Pixel

With your consent, our website uses the Facebook Pixel. This code helps us track the behavior of visitors who arrived via a Facebook ad. This allows for the evaluation of Facebook ad effectiveness for statistical, commercial, or advertising purposes. Data collected is anonymous to us, and we cannot ascertain user identity. However, Facebook stores and processes this data and may use it for its own advertising purposes in line with Facebook’s Data Usage Policy. This enables Facebook to display ads on its platform and others. We have no control over this data use. A cookie may also be stored on your device for these purposes. For more information on Facebook’s privacy practices, visit https://www.facebook.com/about/privacy/.

You can disable “Custom Audiences” in Facebook’s ad settings or opt-out of Facebook-related ads via the European Interactive Digital Advertising Alliance site if you do not have a Facebook account.

Bing Ads

This site uses Bing Ads Universal Event Tracking by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.

When a user accesses our site through a Bing ad, a cookie is set in their browser, and a code snippet on our site stores data on site usage in relation to this cookie.

Note that Microsoft may be able to track users across multiple devices as part of multi-device tracking, enabling personalized ads across Microsoft websites and applications.

Personal data related to Bing Ads Universal Event Tracking is transferred to the USA under the EU-US Privacy Shield, as per the European Commission’s adequacy decision. The certificate is available at https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active.

For more on Bing Ads tracking, see https://help.bingads.microsoft and https://privacy.microsoft.com/.

TeamViewer Use

For customer support purposes, we may use TeamViewer, allowing our support team to access your computer remotely.

Details on the TeamViewer support tool are available at https://www.teamviewer.com. The data protection declaration from TeamViewer GmbH can be viewed here: https://www.teamviewer.com.

When remote assistance is used, our support team can see everything on your screen, including any displayed personal information.

While TeamViewer uses encrypted connections, third parties may still be able to view or access data without authorization. We advise you to consider this when deciding whether to use remote support services. Consent must be given per Article 6, Section 1, Lit. a of the GDPR.

Collected information is exclusively for support purposes, either within or outside a contractual relationship.

LiveChat

To facilitate customer communication, we use a LiveChat plugin on our site. Data entered during LiveChat use is stored on LiveChat servers and processed per Article 6, Section 1, Lit. f of the GDPR.

LiveChat-transmitted data is transferred to the U.S. under the EU-US Privacy Shield based on the European Commission’s adequacy decision. The certificate can be accessed at https://www.privacyshield.gov/. For more on LiveChat, visit https://www.livechatinc.com/legal.

YouTube Use

Our website includes YouTube videos. Videos are stored on www.youtube.com and can be played directly from our site. Generally, visiting a site with embedded YouTube videos will send your IP address to YouTube, and cookies may be stored on your device.

On our site, YouTube videos are embedded using “enhanced data protection mode,” which prevents cookies from being stored on your device. A connection to the DoubleClick network is still established, and your IP address may be sent. This data is only assigned if you are logged in to YouTube or another Google service when visiting the site.

When videos are played, YouTube stores cookies via enhanced data protection mode, containing no personally identifiable information unless you are logged into a Google service. This can be prevented with relevant browser settings or extensions.

We have no control over YouTube’s data collection or use. For more information on YouTube’s privacy policy, visit https://policies.google.com/privacy.

Social Media Links

Our website links to our social media pages on Facebook, Instagram, YouTube, Twitter, Pinterest, and LinkedIn. We avoid standard social media plugins, which typically collect IP addresses and log user activities. Instead, we use Shariff to ensure no personal data is transmitted unless users click the link.

With Shariff, provider buttons are embedded as graphics linked to the respective services. The connection to social media only occurs when you click the button, transferring you to the respective platform.

For further details on data protection on social media, see each network’s terms of use. Data processing on social media may occur outside the EU, where different laws apply.

For descriptions of data processing by third-party providers and opt-out options, refer to the provider’s information.

Data Security

We are committed to taking all necessary technical and organizational security measures to store your personal data, protecting it from unauthorized access by third parties or the public.

Since email communication cannot guarantee absolute confidentiality, we recommend sending sensitive information by mail only.

Updates to this Privacy Policy

This Privacy Policy may need to be updated to reflect changes in legal regulations or our website and services.